Delta by Marriott - Fargo
Posted August 12, 2019
Front Office Manager
The Delta by Marriott Fargo is the perfect choice for business or leisure. From the moment you arrive, your comfort will be our pleasure. Known for its elegance, class and genuine hospitality, the Delta by Marriott features 185 guest rooms, including 117 two-room suites. It is a full-service property featuring Urban 42 Restaurant and Lounge, Starbucks and banquet facilities.
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Duties and Responsibilities
Manage all Front Office operations including, but not limited to, guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability.
Assist with marketing initiatives as needed.
Monitor and develop team member’s performance including conducting performance evaluations and delivering recognition.
Monitor and assess service and satisfaction trends.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Manage daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.
Communicate and enforce all hotel policies and procedures.
Inform management of hazardous situations, emergencies or security threats.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and are knowledgeable of the local area and events.
Complete audit procedures as needed.
Assist in recruiting and interviewing new team members as needed.
Conduct new hire and on-going training as needed.
Respond in a courteous and prompt manner to all guest question and/or concerns.
Reconcile and ensure staff accuracy of all front office billing procedures including Direct bills and OTA accounts.
Ensure all cash handling procedures are followed and adhered to.
Complete other duties as assigned by the General Manager and/or Assistant General Manager.
Serve as the ‘Manager on Duty’ when needed.
Required Skills and Experience
High school or equivalent education required.
A minimum of two years hotel front desk experience and one year supervisory/management experience is required.
Highly energetic and motivated individual.
Must have strong leadership skills.
Excellent interpersonal and communication skills with strong customer/client focus essential.
Strong problem-solving skills.
Ability to work in a fast-paced, high pressure environment.
Ability to shift and manage multiple priorities.
Results driven focus and ability to work through to completion in a timely manner.
Adaptable to change.
High level of flexibility regarding overtime during times busy periods as required by the business.
Delta by Marriott - Fargo
185 Room Hotel
At Delta Hotels by Marriott, we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent travelers in mind. Enjoy services and amenities that provide smart value including fast free Wi-Fi and complimentary bottled water everyday.
MEETINGS AND BANQUETS
From our professional Board Rooms, to the grand Crystal Ballroom or any of our 13 breakout rooms, you are sure to find the ideal setting for your event. Our flexible meeting space is state-of-the-art and designed to meet all your needs. You can choose from a wide variety of room styles and setup can be customized to meet your specific requirements.
Dream weddings don't just happen, they are planned. Our certified Marriott Wedding Event Specialist is trained to make your wedding a unique and unforgettable experience. Legendary elegance and lavish décor combined with impeccable service make the Delta by Marriott Fargo the first choice for brides and grooms.