Delta by Marriott - Fargo
Posted August 12, 2019
The Delta by Marriott Fargo proudly managed by National Hospitality Services is the perfect choice for business or leisure. From the moment you arrive, your comfort will be our pleasure. Known for its elegance, class and genuine hospitality, the Delta by Marriott features 185 guest rooms, including 117 two-room suites. It is a full-service property featuring Urban 42 Restaurant and Lounge, Starbucks and banquet facilities.
The Executive Housekeeper is responsible for all duties of the housekeeping operations and cleanliness levels in all areas of the property. The Executive Housekeeper will promote an atmosphere that ensures guest and employee satisfaction. The position requires strong attention to detail, leadership skills and the ability to effectively deal with other members of the management team, guests and employees.
Duties and Responsibilities
Responsible for short and long term planning and the management of the hotel’s housekeeping operations.
Ensure company, federal, state and local health, sanitation and safety standard and regulations are maintained.
Maintain a regular inspection program based on brand and property standards to ensure levels of cleanliness are being met.
Recommend budget, labor cost plans and objectives and manage within the approved plans.
Maintain a solid understanding of housekeeping and laundry supplies.
Train employees on the importance of greeting guests and assisting with their requests.
Develop and maintain a consistent inspection program.
Partner with the General Manager to purchase linens and housekeeping supplies as needed.
Monitor and develop team member’s performance including conducting performance evaluations and delivering recognition.
Manage daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.
Communicate and enforce all hotel policies and procedures.
Inform management of hazardous situations, emergencies or security threats.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing training and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.
Assist in recruiting and interviewing new team members as needed.
Conduct new hire and on-going training as needed.
Respond in a courteous and prompt manner to all guest question and/or concerns.
Maintain open communication between management and employees.
Promptly report all maintenance concerns and follow up on repairs.
Research and evaluate new product and methods to increase efficiency and productivity.
Responsible for developing performance standards, procedures and rules used to ensure proper and safe work habits and a safe work environment. Conduct regularly scheduled training sessions on those safe work habits.
Required Skills and Experience
A minimum of two years hotel housekeeping experience and one year supervisory/management experience is required.
Must have strong leadership skills.
Excellent interpersonal and communication skills with strong customer/client focus essential.
Strong problem-solving skills.
Ability to work in a fast-paced, high pressure environment.
Ability to shift and manage multiple priorities.
Adaptable to change.
Understand and efficiently operate a computer.
High level of flexibility regarding overtime during times busy periods as required by the business.
Delta by Marriott - Fargo
185 Room Hotel
At Delta Hotels by Marriott, we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent travelers in mind. Enjoy services and amenities that provide smart value including fast free Wi-Fi and complimentary bottled water everyday.
MEETINGS AND BANQUETS
From our professional Board Rooms, to the grand Crystal Ballroom or any of our 13 breakout rooms, you are sure to find the ideal setting for your event. Our flexible meeting space is state-of-the-art and designed to meet all your needs. You can choose from a wide variety of room styles and setup can be customized to meet your specific requirements.
Dream weddings don't just happen, they are planned. Our certified Marriott Wedding Event Specialist is trained to make your wedding a unique and unforgettable experience. Legendary elegance and lavish décor combined with impeccable service make the Delta by Marriott Fargo the first choice for brides and grooms.