Staybridge Suites Grand Forks
Grand Forks, ND

Posted September 5, 2019

Assistant General Manager

The Staybridge Suites in Grand Forks, proudly managed by National Hospitality Services, is an all-suite extend stay hotel designed to give you the most home-like stay possible. It is conveniently located off I-29 directly across from the Alerus Center, delivering travelers the perfect combination of comfort and convenience. Suites include fully equipped kitchens and amenities designed to enhance business trips or vacations. These perks paired with outstanding customer service make anyone feel right at home.

 

Job Overview

 

The Assistant General Manager (AGM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. This person will assist the General Manager in leading the team in the development and implementation of property-wide KPI’s.


Duties and Responsibilities

  • Deliver outstanding guest service and financial performance

  • Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures

  • Monitors cost controls for each department on a regular basis

  • Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance

  • Answer patrons' complaints and resolves problems to maintain Guest Satisfaction

  • Assist the General Manager with resolving employee issues

  • Adhere to all franchise and company procedures and regulations as well as standard operating
    procedures

  • Ensure bank deposits are made daily, including weekends and holidays

  • Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner

  • Audit daily reports and processes monthly reports

  • Order supplies and equipment as needed and in accordance with company procedures

  • Maintain cleanliness of the breakfast area and ensure all checklists (daily, weekly and monthly) are complete by breakfast/social staff

  • Partner with the Social Attendant to clean up following events

  • Maintain excellent communication with breakfast and social employees

  • Cover shifts in all departments as needed to ensure coverage or when overtime is not approved

  • Oversee the Satiety Committee ensuring they are meeting monthly and attend two WSI seminars a calendar year

  • Complete a property walk at least once a day and provide documentation to the General Manager

  • Complete other duties as assigned by the General Manager

Required Skills and Experience

  • High school diploma or GED required

  • A minimum of five years’ experience in guest service position, such as Front Desk, at a hotel is required

  • Highly energetic and motivated individual

  • Must have strong leadership skills

  • Excellent interpersonal and communication skills with strong customer/client focus essential

  • Self-Starter with ability to work independently and as a team

  • Strong problem-solving skills

  • Excellent written communication skills

  • Ability to work in a fast-paced, high pressure environment

  • Ability to shift and manage multiple priorities

  • Results driven focus and ability to work through to completion in a timely manner

  • Adaptable to change

  • Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook

Staybridge Suites Grand Forks

100 Room Extended Stay

Our Hotel

This hotel's property is conveniently located off I-29, delivering travelers the perfect combination of comfort and convenience. Spacious suites are equipped with amenities designed to enhance your business trip or vacation. These perks paired with outstanding customer service make you feel at home at the Staybridge Suites® Grand Forks hotel.

The hotel's easy access to Grand Forks International Airport and the Alerus Center via I-29 ensures a hassle-free stay for business guests. A speedy commute to Altru and the University of North Dakota is certain, too. With free wired and wireless HSIA, a 24-hour Business Center and a boardroom, our corporate visitors have every possible resource at their disposal.

Staybridge Suites Grand Forks

1175 42nd Street South

Grand Forks, ND 58201

Telephone (701) 772-9000