Homewood Suites by Hilton - Virginia Beach
Virginia Beach, VA

Posted September 4, 2019

Front Desk Night Auditor

The Homewood Suites by Hilton, Virginia Beach, a National Hospitality Services managed property is looking for a new smiling faces to join our award-winning team! The Homewood Suites by Hilton, Virginia Beach/Norfolk Airport hotel is located six miles from Norfolk International Airport and offers 122 elegant suites, with fully equipped kitchens and separate living rooms.

Job Overview

The Night Auditor is responsible for posting and balancing charges and settlements for rooms, maintaining files and resetting the systems for the next day’s operations as well as working at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. The Night Auditor also provides excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.

Duties and Responsibilities

  • Audit, post and balance daily cashiers work.
  • Ensure credit card system reconciles to daily transaction lists.
  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
  • Block all incoming reservations based on guest request and availability.
  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.
  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.
  • Handle all incoming and outgoing reservation requests.
  • Care for lost and found items as directed by the General Manager.
  • Perform other duties as assigned by management.

Required Skills and Experience

  • Excellent math and computer skills.
  • Highly energetic, go-getter, motivated individual
  • Willing to take initiative and work with little direction.
  • Previous hospitality industry experience preferred but not required
  • Excellent interpersonal and communication skills with strong customer/client focus essential
  • Strong problem-solving skills
  • Ability to work in a fast-paced, high pressure environment
  • Ability to shift and manage multiple priorities
  • Results driven focus and ability to work through to completion in a timely manner
  • Adaptable to change
  • High level of flexibility regarding overtime during times busy periods as required by the business

Compensation: 10.00 - $13.00

Homewood Suites by Hilton - Virginia Beach

122 Room Hotel

Homewood Suites by Hilton Virginia Beach/Norfolk Airport offers 122 spacious guest suites, complete with separate living and sleeping areas, and full kitchens. The hotel also features a daily complimentary breakfast, indoor pool and hot tub, fitness center, meeting room, an evening social Monday-Thursday, and more. Located near plenty of opportunities for outdoor recreation, shopping, dining, entertainment and major business, the Homewood Suites offers a great hotel option for many different types of travelers.

Homewood Suites by Hilton - Virginia Beach

5733 Cleveland Street

Virginia Beach, VA 23462

Telephone (757) 552-0080