Ramada Plaza Gillette
Gillette, WY

Posted September 9, 2019

Guest Service Representative

Gillette, Wyoming Ramada Plaza, proudly managed by National Hospitality Services, is conveniently located with easy access to Interstate 90, the upscale Ramada Plaza hotel is near popular area attractions, including Keyhole State Parkdisc golf at Dalby Memorial Park and Gillette Thunder SpeedwayThis Gillette, WY hotel is less than one mile from the Powder River Coal Company.



Job Overview

 

The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.


Duties and Responsibilities

  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.

  • Block all incoming reservations based on guest request and availability.

  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.

  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.

  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.

  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.

  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.

  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Address and resolve guest complaints and ensure guest satisfaction.

  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.

  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.

  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.

  • Handle all incoming and outgoing reservation requests.

  • Care for lost and found items as directed by the General Manager.

  • Perform other duties as assigned by management.

Required Skills and Experience

  • Highly energetic, go-getter, motivated individual

  • Willing to take initiative and work with little direction.

  • Previous hospitality industry experience preferred but not required

  • Excellent interpersonal and communication skills with strong customer/client focus essential

  • Strong problem-solving skills

  • Ability to work in a fast-paced, high pressure environment

  • Ability to shift and manage multiple priorities

  • Results driven focus and ability to work through to completion in a timely manner

  • Adaptable to change

  • High level of flexibility regarding overtime during times busy periods as required by the business

Compensation: 10-11

Ramada Plaza Gillette

159 Room Hotel

Our Hotel

Our pet-friendly hotel features free WiFi, free hot breakfast, and an atrium lobby with a heated indoor pool, sauna, children’s play area, and free manager's reception Tuesday-Thursday. Park small and large vehicles in our lot for free. Our rooms and suites are equipped with desks, microwaves, mini-refrigerators, and HDTVs. Take advantage of our free airport shuttle to or from Gillette–Campbell County Airport (GCC).

With 8078 square feet of event space, our hotel features 5 meeting rooms, which can be arranged to accommodate 300 conference guests or 300 banquet guests. We also arrange great rates for groups — large or small.

Ramada Plaza Gillette

2009 South Douglas Highway

Gillette, WY 82718

Telephone (307) 686-3000