Rodeway Inn Evans
Posted October 1, 2019
Guest Service Representative
National Hospitality Services (NHS) has a passion for results. Throughout our many years in the hospitality industry, we have proven the ability to deliver service and value. Our expertise covers a broad range of lodging options, from extended stay and limited service properties, to full-service hotels featuring restaurants and convention centers.
Rodeway in Evans, CO is near the University of Northern Colorado. The pet-friendly Rodeway in Evans, CO, offering easy access to Greeley, the University of Northern Colorado and attractions like:
Chippers Classic Lanes
Highland Hills Golf Course
Greeley Ice Haus
Union Station Civic Center
Budweiser Event Center
The property features a seasonal outdoor pool, guest laundry facilities, free wireless high speed internet access and free on property internet access.
The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.
Duties and Responsibilities
Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
Block all incoming reservations based on guest request and availability.
Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.
Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
Maintain positive guest relations at all times.
Address and resolve guest complaints and ensure guest satisfaction.
Document all guest requests, concerns and communication information to responsible personnel for proper handling.
Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Manager by providing him/her with summary of daily bank status. Request change as needed.
Maintain confidentiality and security of proprietary company information, correspondence reports and files.
Handle all incoming and outgoing reservation requests.
Care for lost and found items as directed by the General Manager.
Perform other duties as assigned by management.
Required Skills and Experience
Highly energetic, go-getter, motivated individual
Willing to take initiative and work with little direction.
Previous hospitality industry experience preferred but not required
Excellent interpersonal and communication skills with strong customer/client focus essential
Strong problem-solving skills
Ability to work in a fast-paced, high pressure environment
Ability to shift and manage multiple priorities
Results driven focus and ability to work through to completion in a timely manner
Adaptable to change
- High level of flexibility regarding overtime during times busy periods as required by the business
Rodeway Inn Evans
92 Room Hotel
Forget about fancy. When all you need is a solid deal on a simple stay, our Rodeway Inn® hotel in Evans near the University of Northern Colorado is just what you’re looking for.
You’ll find plenty of other sites, activites and attractions to explore near our pet-friendly Evans hotel, including:
- Chippers Classic Lanes
- Highland Hills Golf Course
- Greeley Ice Haus
- Union Colony Civic Center
- North Colorado Medical Center
You can also easily get the Budweiser Event Center, just a short drive away.
We offer the essentials for traveling on a budget, with the reliability and security of a national brand that you can trust—so you can get the rest you need for wherever travel takes you in Colorado and beyond. Travel essentials include:
- Free WiFi
- Seasonal outdoor pool
- Guest laundry facilities
- Free coffee every morning