Delta Hotels by Marriott Grand Rapids
Grand Rapids, MI
Posted February 3, 2020
Director of Sales
The Delta by Marriott – Grand Rapids, proudly managed by National Hospitality Services, offers the very best in service, convenience, and quality. The Delta by Marriott features 181 guest rooms, executive, and family suites, as well as handicap-accessible rooms. From enjoying our 180’ giant indoor waterslide or our beautifully appointed Ballroom, our guests experience a whole new world of business services and family fun.
The Director of Sales is a key leadership position within the hotel responsible for developing and implementing the total sales and marketing effort of the hotel, including securing new accounts, maintaining existing accounts, supervising activities of sales personnel, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.
Duties and Responsibilities
Directs the activities of hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of hotel sales/revenues.
Develops and maintains relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
Develops and manages the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed established revenue plan and to accurately report variances/projections to management.
Directs the scheduling of conventions and business group activities at the hotel and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
Develops hotel-level tactical sales plans to support overall system-wide sales plans/strategies and programs.
Develops and maintains good relationships with officials and representatives of local community groups/organization, and companies
Assists the General Manager in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company.
Hires, trains, and provides career development for all sales personnel; conducts performance evaluations and provides constructive feedback to employees.
Solicit sales for the property through planned, personal appointments, telephone solicitations, and various social media channels.
Negotiates room blocks, room rates, function space, food and beverage prices, and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract, corporate rate agreement, or catering event order.
Actively participates in sales trips to local trade and professional associations/corporations, travel agents, as well as other local and state organizations that could result in potential business for the hotel.
Ensures that current and prospective client databases are maintained, that files are kept current and accessible, and that timely sales recap reports are submitted to the General Manager and Regional Director of Sales.
Responsible for acquiring and maintaining a solid base of customers to attain an overall high level of occupancy and level of profitability.
Work collaboratively with other departments employees to ensure successful events resulting in repeat business.
Follow-up on all meeting and banquet functions with the customer contact person and solicit future business.
Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies.
Required Skills and Experience
Minimum 7+ years in Hospitality Industry Sales Positions
Minimum 3+ years in Sales Leadership Positions
Highly energetic and motivated individual
Must have strong leadership and communication skills
Ability to motivate and manage others
Strong problem-solving skills
Excellent verbal and written communication skills
Ability to work in a fast-paced, high pressure environment
Ability to shift and manage multiple priorities
Results driven focus and ability to work through to completion in a timely manner
Adaptable to change
Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook
Delta Hotels by Marriott Grand Rapids
183 Room Hotel
Delta Hotels Grand Rapids Airport creates a seamless, full-service hotel experience thoughtfully designed with the essential needs of the traveler with elevated expectations in mind. Enjoy services and amenities that provide smart value including; complimentary high-speed Wi-Fi, free bottled water, and hydration stations located throughout the hotel. Featuring a state-of-the-art fitness center with all new equipment, including Cross Fit space and cardiovascular machines, which allows you to stay fit while on the road. Unwind at the end of the day at Urban on 28th, our full-service kitchen and bar where you can enjoy a variety of delectable bites and sample local flavors from our world-famous breweries, wineries and distilleries. Conveniently located 4 miles from Gerald R. Ford International Airport and 15 minutes from downtown, this Marriott property is the perfect central location for travelers.