Delta Hotels by Marriott Grand Rapids
Grand Rapids, MI

Posted February 3, 2020

Sales Manager

The Delta by Marriott – Grand Rapids, proudly managed by National Hospitality Services, offers the very best in service, convenience, and quality. The Delta by Marriott features 181 guest rooms, executive, and family suites, as well as handicap-accessible rooms. From enjoying our 180’ giant indoor waterslide or our beautifully appointed Ballroom, our guests experience a whole new world of business services and family fun.


Job Overview

 

Professionally represent NHS while successfully building our client base of business by selling guest rooms, function space, and food & beverage events. The Sales Manager is responsible for soliciting business through direct client contact for the purpose of maximizing profits of the hotel.

 

Duties and Responsibilities

  • Solicit sales for the property through planned, personal appointments, telephone solicitations, and various social media channels.

  • Negotiates room blocks, room rates, function space, food and beverage prices, and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract, corporate rate agreement, or catering event order.

  • Actively participates in sales trips to local trade and professional associations/corporations, travel agents, as well as other local and state organizations that could result in potential business for the hotel.

  • Ensures that current and prospective client databases are maintained, that files are kept current and accessible, and that timely sales recap reports are submitted to the Sales Director.

  • Responsible for acquiring and maintaining a solid base of customers to attain a high level of occupancy and level of profitability.

  • Work collaboratively with other departments employees to ensure successful events resulting in repeat business.

  • Follow-up on all meeting and banquet functions with the customer contact person and solicit future business.

  • Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies.

  • Assists the Sales Director in the preparation of the department budget and overall sales objectives and strategies of the hotel.

Required Skills and Experience

  • Highly energetic and motivated individual

  • Must have strong sales and communication skills

  • Previous hospitality industry experience preferred but not required

  • Excellent interpersonal and communication skills with strong customer/client focus essential

  • Self-Starter with ability to work independently and as a team

  • Strong problem-solving skills

  • Excellent written communication skills

  • Ability to work in a fast-paced, high pressure environment

  • Ability to shift and manage multiple priorities

  • Results driven focus and ability to work through to completion in a timely manner

  • Adaptable to change

  • Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook

Delta Hotels by Marriott Grand Rapids

183 Room Hotel

Our Hotel

Delta Hotels Grand Rapids Airport creates a seamless, full-service hotel experience thoughtfully designed with the essential needs of the traveler with elevated expectations in mind. Enjoy services and amenities that provide smart value including; complimentary high-speed Wi-Fi, free bottled water, and hydration stations located throughout the hotel. Featuring a state-of-the-art fitness center with all new equipment, including Cross Fit space and cardiovascular machines, which allows you to stay fit while on the road. Unwind at the end of the day at Urban on 28th, our full-service kitchen and bar where you can enjoy a variety of delectable bites and sample local flavors from our world-famous breweries, wineries and distilleries. Conveniently located 4 miles from Gerald R. Ford International Airport and 15 minutes from downtown, this Marriott property is the perfect central location for travelers.

Delta Hotels by Marriott Grand Rapids

3333 28th Street SE

Grand Rapids, MI 49512

Telephone (616) 949-9222